> Terms of use


Terms & Conditions

This site is owned and controlled by RBQ Competence.ca. You are urged to read the terms and conditions governing the use of this site. By accessing this site, you agree to these terms and conditions, which may be modified at any time without written notice by RBQ Competenc.ca. All content, including, without limitation, all text, designs, icons, photographs, code and software used or incorporated into this website, and the organization and presentation of content are trademarks, protected by copyright or other intellectual property right of RBQ Competence.ca. This website may contain links to other sites. rbqCompetence.ca takes no responsibility for any website you may access through his. RBQ Competence.ca has no control over the content of these sites and the presence of such links does not constitute in any way its adherence to other websites.

You agree that all information published on this website is provided as is, for information, without any guarantee at all times as to its accuracy including any implied warranties of merchantability, fitness for a particular purpose and noninfringement. Although reasonable efforts to ensure the accuracy and updating of the site’s contents, RBQ Competence.ca assumes no responsibility for the accuracy or validity of the statements contained in the documents contained on this Web site. You agree to use this Website at your own risk. RBQ Competence.ca, its affiliated companies and its officers, directors, employees, agents, successors or assigns shall in no event be liable for any damages, including, without limitation, any direct, indirect, special, or consequential that could result from the use of this web site, even if RBQ Competence.ca has been advised or should have been aware of the possibility of such damages.

These Terms and Conditions of this site is governed by and construed under the laws of the Province of Quebec without regard to conflict of jurisdiction. Any dispute relating to this website, the terms and conditions, or any transaction, including the sale of a product, use the Web site will be governed by the laws of the Province of Quebec. If you have questions or comments, please send them to . Website (including its contents, photos, and other information included in the text) is the property of RBQ Competence.ca and is protected by Canadian and international laws on copyright. Any reproduction or use of these materials is strictly prohibited without the consent of RBQ Competence.ca.


The secret of our success lies in the respect and dedication that we have always shown towards our customers. We want that respect also to be shown on the Internet. We are committed to protecting the privacy of personal data of our customers in our electronic environment. RBQ Competence.ca does not disclose to third parties’ confidential information on its customers (name, address, telephone and fax numbers or email address).

This section outlines our protocol regarding the collection and use of information you provide to us. The information you entrust to us is valuable and is intended solely for our use. In all circumstances, they shall be treated so as to maintain confidentiality. Under no circumstances will we accept to sell or exchange the data collected through this website. Likewise, we will never accept or will not make the steps in order to obtain personal information about you, unless you choose to provide us with your own information. The information we ask you for the sole purpose of helping us get to know you; we use them to tailor the content of our site to the profile of our customers. We ensure that we always serve you better.

Shipping policy

RBQ Competence.ca aims customer satisfaction.  And to do so, we strive to offer a delivery time (business departure) from 1 to 2 working days.  Subsequently, delivery is made by destination by Purolator or Canada Post.  Please note that the delivery time for the shipping is beyond our control but is usually pretty fast.  On average, delivery is about 1 to 3 working days.  For the sending of the Construction Code, only NRC is in charge of ensuring the delivery of this package so we have no control over the delay and can not follow up on this order. Generally, delivery of the Construction Code is within 2 to 3 business days.  In addition, no deliveries will be permitted for shipments to postal boxes.

Despite the attention we pay to the packaging of products shipped, there could be an unfortunate event that alters the content.  If such an event should happen, please contact us at or by phone at 1-855-543-0778 and it will be a pleasure to assist you to resolve the situation.

Refund policy

At RBQ Competence, customer satisfaction is at the heart of our concerns. This is the reason why our refund policy complies with the Consumer Protection Act. For full details, please refer to the terms of use table, under the refund tab.

Terms of use for online training

Access and use of this website constitute an agreement between you (natural person or legal entity) and RBQ Compétence.ca. Access to the online training and services of our website is available to a user for a period of fourteen (14) months from the date of purchase.

After the allocated period of fourteen (14) months, the user account will be set on standby. A request for extension of access to the training could be made by the user following the conditions in force.

By using our website, involving online training to obtain a contractor’s license from the Régie du bâtiment, you confirm that you agree to be bound by the terms and conditions of use of RBQ Compétence.ca.

RBQ Compétence.ca is committed to providing users with up-to-date and regularly renewed training, as well as relevant and credible content for the preparation of the compulsory examinations of the Régie du bâtiment, where a certificate will be issued for each successful course.

All purchases made on our website are secured using an SSL certificate.

The payment service by credit card or E-Transfer is made through a secure page with direct access to the payment provider, so that we (merchant) have no access to credit information entered on this secure page.

For security reasons, we advise you never to send us your banking or credit card information by email, but rather to contact us by phone at 450-543-0778 or toll-free at 1-855-543- 0778. It’s a safer way to send us this important information.

For any purchase made on our website, a confirmation of payment will be sent to you by email. For any problem, please contact us.

In addition to the other terms of use, you agree, as a User, to:

  • Use the website responsibly;
  • Not use the site in a manner contrary to the provisions of these terms of use;
  • Avoid prejudicing, by reason of imprudent use of the website or malicious use in any way whatsoever, the content of the website, not making unauthorized modifications, causing malfunctions or unavailability (temporary or permanent) of the website such virus or robot, and not contribute in any way whatsoever to any incident likely to cause damage to www.rbqcompetence.ca;
  • Not use the website for illegal purposes, for any illegitimate or prejudicial purpose or to defame or harass anyone or with the aim of damaging the reputation of RBQ Compétence.ca;
  • Not introduce other websites, logos, photos or other elements on the website, do not create hyperlinks or connections with other websites without the explicit written authorization of RBQ Compétence.ca.

If RBQ Compétence.ca finds or reasonably suspects that you have violated any of the foregoing provisions or any other obligation resulting from the provisions of the other terms of use, RBQ Compétence.ca will be entitled to deny you access to the website without warning.

It is strictly forbidden to disclose or share your password and username with a third party, and please inform us if you believe anyone has access to your access information.

It is forbidden to allow access to the training to a third party if this person has not previously purchased it.

Any purchase of online training allows access to training for a period of 14 months. Following this period, the user has an extension option (please contact us for more details).

You can contact us by email at or by phone at 450-543-0778 / toll-free at 1-855-543-0778.

As stipulated in the articles of law, here is our refund policy.

For any purchase made for training paper version; any modification to an order or any refund request must have been made before the shipment of the manuals. As soon as the order has been shipped, no modification or refund can be made. Additionally, despite the fact that online training is offered with the purchase of paper training, a prorated refund for the online training, in this case, will not apply.

For any purchase made for online training; a modification to the order can be made at any time, according to the pro rata calculation, if required. For any refund request, note that our training contract (period of legal validity of a refund request) with the consumer begins the minute the purchase is made and ends at midnight on the 30th day following the purchase. Within this period, the customer may be entitled to a prorated refund according to one of the following calculations: 1- From the initial purchase cost will be deducted any started training and fees equivalent to 10% of the initial cost (or an amount of at least $ 50) or 2- if no training has been started, fees equivalent to 20% of the initial purchase cost will be deducted.

The law requires the merchant to reimburse within 15 days of the request made by the consumer.

Our refund policy is in accordance with Quebec’s Consumer Protection Act.

You agree and acknowledge that the Website contains software, photos, representations, graphics, drawings, text and any other material or information that is protected by intellectual property rights and copyrights of RBQ Compétence.

It is forbidden to copy, adapt, translate, sell, rent, lend, communicate to the public the content of this website or to create derivative works from the aforementioned elements, totally or partially, in any way whatsoever, without the written permission of RBQ Compétence.ca.

Anyone wishing to register for our online courses or our training with guides, by registering for the course, you acknowledge that RBQ Compétence.ca cannot be held responsible for any type of loss or damage that could be interpreted as arising of our training. RBQ Compétence.ca assumes no responsibility for the inappropriate interpretation, use and application of the information given and received through our training.

In no event will RBQ compétence.ca be held responsible for information, errors or omissions concerning registration with the Régie du bâtiment for a contractor’s license, the receipt of examination dates and the presence of the client for exams as well as the results obtained at the Régie’s examinations. 

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