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TERMS & CONDITIONS

Terms and conditions

This site is owned and controlled by RBQ Competence.ca. You are urged to read the terms and conditions governing the use of this site. By accessing this site, you agree to these terms and conditions, which may be modified at any time without written notice by RBQ Competenc.ca. All content, including, without limitation, all text, designs, icons, photographs, code and software used or incorporated into this website, and the organization and presentation of content are trademarks, protected by copyright or other intellectual property right of RBQ Competence.ca. This website may contain links to other sites. rbqCompetence.ca takes no responsibility for any website you may access through his. RBQ Competence.ca has no control over the content of these sites and the presence of such links does not constitute in any way its adherence to other websites.

You agree that all information published on this website is provided as is, for information, without any guarantee at all times as to its accuracy including any implied warranties of merchantability, fitness for a particular purpose and noninfringement. Although reasonable efforts to ensure the accuracy and updating of the site's contents, RBQ Competence.ca assumes no responsibility for the accuracy or validity of the statements contained in the documents contained on this Web site. You agree to use this Website at your own risk. RBQ Competence.ca, its affiliated companies and its officers, directors, employees, agents, successors or assigns shall in no event be liable for any damages, including, without limitation, any direct, indirect, special, or consequential that could result from the use of this web site, even if RBQ Competence.ca has been advised or should have been aware of the possibility of such damages.

These Terms and Conditions of this site is governed by and construed under the laws of the Province of Quebec without regard to conflict of jurisdiction. Any dispute relating to this website, the terms and conditions, or any transaction, including the sale of a product, use the Web site will be governed by the laws of the Province of Quebec. If you have questions or comments, please send them to This email address is being protected from spambots. You need JavaScript enabled to view it.. Website (including its contents, photos, and other information included in the text) is the property of RBQ Competence.ca and is protected by Canadian and international laws on copyright. Any reproduction or use of these materials is strictly prohibited without the consent of RBQ Competence.ca.

 

 

CONFIDENTIALITY

Confidential

The secret of our success lies in the respect and dedication that we have always shown towards our customers. We want that respect also to be shown on the Internet. We are committed to protecting the privacy of personal data of our customers in our electronic environment. RBQ Competence.ca does not disclose to third parties’ confidential information on its customers (name, address, telephone and fax numbers or email address).

This section outlines our protocol regarding the collection and use of information you provide to us. The information you entrust to us is valuable and is intended solely for our use. In all circumstances, they shall be treated so as to maintain confidentiality. Under no circumstances will we accept to sell or exchange the data collected through this website. Likewise, we will never accept or will not make the steps in order to obtain personal information about you, unless you choose to provide us with your own information. The information we ask you for the sole purpose of helping us get to know you; we use them to tailor the content of our site to the profile of our customers. We ensure that we always serve you better.

 

 

SHIPPING POLICIES

Expedition English

RBQ Competence.ca aims customer satisfaction.  And to do so, we strive to offer a delivery time (business departure) from 1 to 2 working days.  Subsequently, delivery is made by destination by Purolator or Canada Post.  Please note that the delivery time for the shipping is beyond our control but is usually pretty fast.  On average, delivery is about 1 to 3 working days.  For the sending of the Construction Code, only NRC is in charge of ensuring the delivery of this package so we have no control over the delay and can not follow up on this order. Generally, delivery of the Construction Code is within 2 to 3 business days.  In addition, no deliveries will be permitted for shipments to postal boxes.

Despite the attention we pay to the packaging of products shipped, there could be an unfortunate event that alters the content.  If such an event should happen, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. or by phone at 1-855-543-0778 and it will be a pleasure to assist you to resolve the situation.

 

 

REIMBURSEMENT POLICIES

Reimbursement

Since RBQ Compétence.ca only sells literary content, we can not, therefore, authorize a refund for any training purchase made online or at our offices.

If you wish to make a change to your order, we will be happy to make any changes before the shipment is made and for the online courses no modification can be made after the beginning of a training.

 

  

TERMS OF USE OF THE ONLINE TRAINING

  1. TERMS OF USE
  2. SECURE PAYMENT
  3. OBLIGATION OF THE USER
  4. ACCESS TO TRAINING
  5. INTELLECTUAL PROPERTY RIGHTS and COPYRIGHT
  6. REFUNDS
  7. LIMIT OF RESPONSIBILITIES

Access and use of this website constitutes an agreement between you (natural person or legal entity) and RBQ Compétence.ca. Access to the online training and services of our website is available to a user for a period of nine (9) months from the date of purchase. After the allocated period of nine (9) months, the user account will be disabled. A request for extension of access to the training may be made by the user for an additional period of six (6) months, depending on the conditions in force and access to training.

By using our website, involving online training to obtain a contractor's license from the Régie du bâtiment, you confirm that you agree to be bound by the terms and conditions of use of RBQ Compétence.ca.

RBQ Compétence.ca is committed to providing users with up-to-date and regularly renewed training, as well as relevant and credible content for the preparation of the compulsory examinations of the Régie du bâtiment, where a certificate will be issued for each successful course.

 

 

 

 

All purchases made on our website are secured using an SSL certificate.

The payment service by credit card via PayPal or Stripe is made through a secure page with direct access to the payment provider, so that we (merchant) have no access to credit information entered on this secure page. You do not have to have a PayPal or Stripe account to make a credit card payment on our website.

For security reasons, we advise you never to send us your banking or credit card information by email, but rather to contact us by phone at 450-543-0778 or toll-free at 1-855-543- 0778. It's a safer way to send us this important information.

For any purchase made on our website, a confirmation of payment will be sent to you by email. For any problem contact us.

Whenever you receive or make a payment via PayPal, we will send you a confirmation email. If you receive a confirmation email about a transaction that you did not do, let us know immediately so that we can resolve the situation as quickly and efficiently as possible.

 

                                                                                                                                                                                                   

       

In addition to the other terms of use, you agree, as a User, to:

  • Use the website responsibly;
  • Not use the site in a manner contrary to the provisions of these terms of use;
  • Avoid prejudicing, by reason of imprudent use of the website or malicious use in any way whatsoever, the content of the website, not making unauthorized modifications, causing malfunctions or unavailability (temporary or permanent) of the website such virus or robot, and not contribute in any way whatsoever to any incident likely to cause damage to www.rbqcompetence.ca;
  • Not use the website for illegal purposes, for any illegitimate or prejudicial purpose or to defame or harass anyone or with the aim of damaging the reputation of RBQ Compétence.ca;
  • Not introduce other websites, logos, photos or other elements on the website, do not create hyperlinks or connections with other websites without the explicit written authorization of RBQ Compétence.ca.

If RBQ Compétence.ca finds or reasonably suspects that you have violated any of the foregoing provisions or any other obligation resulting from the provisions of the other terms of use, RBQ Compétence.ca will be entitled to deny you access to the website without warning.

 

It is strictly forbidden to disclose or share your password and username with a third party, and please inform us if you believe anyone has access to your access information.

It is forbidden to allow access to the training to a third party, if this person has not previously purchased it.

After the nine (9) month access period, the user can apply by email to This email address is being protected from spambots. You need JavaScript enabled to view it. or by phone at 450-543-0778 / toll-free at 1-855-543-0778, so to request a reactivation of six (6) months free of charge.

In the event that the user needs an additional extension, he / she will be granted six (6) month access for a fee totaling 25% of the price of the training initially purchased. The user has thirty (30) days following the fifteen (15) months of training allocated to apply for an extension of six (6) months for a fee of 25%. Only one extension will be granted to the user.

          

   

 

You agree and acknowledge that the Website contains software, photos, representations, graphics, drawings, text and any other material or information that is protected by intellectual property rights and copyrights of RBQ Compétence. It is forbidden to copy, adapt, translate, sell, rent, lend, communicate to the public the content of this website or to create derivative works from the aforementioned elements, totally or partially, in any way whatsoever, without the written permission of RBQ Compétence.ca.

 

 

 

 

    

 

 

For training with guides, No Refunds will be granted from the moment the order leaves our offices. For online training, No Refund will be granted for training that is already started. If you wish to cancel your purchase and the training has not started, contact us and we will be happy to help you. For the purchase of training in a "Special purchase" therefore in a batch of 3 or 4 subjects of study, only those that have not been started can be credited. A 95$ fee will apply for any refund.

Our refund policy is in accordance with Quebec's Consumer Protection Act.

 

 

    

 

 

 

Anyone wishing to register for our online courses or our training with guides, by registering for the course, you acknowledge that RBQ Compétence.ca can not be held responsible for any type of loss or damage that could be interpreted as arising of our trainings. RBQ Compétence.ca assumes no responsibility for the inappropriate interpretation, use and application of the information given and received through our training.

In no event will RBQ compétence.ca be held responsible for information, errors or omissions concerning registration with the Régie du bâtiment for a contractor's license, the receipt of examination dates and the presence of the client for exams as well as the results obtained at the Régie's examinations. 

 

 

 

     

 

 

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